In-person payments

Fit the POS to your workflow.

Start with how service runs across your team and locations, from first order to day close.

At the counter · from service to payment

A day at the counter

Set the owner and recovery path.

Stage 01 of 04

Define where service starts and who opens the order.

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Define where service starts and who opens the order.

Your team owns the service entry point and staff role.

Keep a manual intake path and name who resolves the block.

Decide who can adjust, split, cancel or transfer an order.

Your team sets permissions; OmniPay helps define the workflow.

Keep the original order visible and name the approver.

Define where payment is accepted and which status returns to the order.

The provider owns the transaction; your team owns the order decision.

Treat an unknown return as unresolved until its status is confirmed.

Name who checks totals and hands the day’s record to accounting.

Your team owns close and reconciliation.

Separate exceptions from confirmed totals and assign follow-up.